Now that the holiday rush is over and temperatures are warmer (at least for now!), we are trying to ship out orders that have been on hold for a very long time. We are working through in the sequence in which the orders were placed. You should receive a “completed” e-mail notice and a separate e-mail notice with the tracking number when your order ships.
Over the past few weeks we have experienced some very cold weather, with record low temperatures. Most of our plants are fine, but a few have been damaged by the cold. If a plant that you ordered is not in good shape, we will mark it “out of stock” and issue a refund. I apologize if something you ordered is not available, but we are not used to, or equipped for, temperatures in the teens, so when this happens, even if only for a short time, there may be some cold damage. Thank you for understanding, and or your patience as we catch up on shipping.
Winter shipping of plants is always challenging, but we are doing our best to get your orders to you safely. We have a backlog of orders from late 2023, many of which have been waiting for a window of weather that is warm enough to ship with a heat pack. If you are on the west side of the mountains on the West Coast, your order is likely to be shipped in a timely way. If you are anywhere else, shipping depends not only on temperatures in your zip code, it also depends on temperatures in possible transit hubs (e.g., Chicago, Denver, Salt Lake City, etc). This means that even if you are in Florida, shipping may be delayed. Years ago we learned to be cautious after a few Florida orders froze somewhere in transit.
We always check the 10-day forecast before shipping to make sure predicted temperatures along the route are in a safe range and do not ship if any predicted lows are below 26 degrees F, the temperature at which a heat pack becomes ineffective. Please be patient. We want your plants to arrive in a healthy condition.