It is unusual for a winter shipping delay to be due to conditions on our end, but this week we have been experiencing an extremely unusual series of major snow storms and bitterly cold weather. These conditions are predicted to persist over the coming week, and will impact our ability to get to the post office to ship packages. The operation of Sea-Tac airport and the USPS and other delivery services has also been impacted. We will make every effort to ship your order in a timely way when weather permits. In the meantime, thank you for your patience.
Winter Shipping Delays
Over the foreseeable future, much of the country is far too cold for safe shipping even with a heat pack. If your order is still pending, it’s probably because the weather in your area or in likely transit points (Chicago, Denver) is too cold. We don’t want your plants to freeze on a loading dock somewhere! We are shipping West Coast orders in the sequence received, but we have pulled the plants for all orders and are holding them until there’s a window of warmer weather.
The selection probably seems meagre right now because we haven’t had time to update the website. We will be doing this over the next few weeks, so keep watching the “what’s new” section for new plants.
Please make sure your shipping address is correct
All too often customers will write to us saying that the shipping address on their order is incorrect. When you place an order, please double-check to make sure your shipping address is correct and complete. This is especially important if your shipping address and billing address are different or if you are having your package shipped to a third party. We cannot be responsible for incorrect or incomplete addresses entered on orders.
If you move, it is always a good idea to complete a change of address form at the post office so that they can forward any mail you receive at your old address.
Payment issues persist for some customers
Occasionally a customer still gets a cancellation or “time-out” notice when using the PayPal checkout app. When this happens, the options are to use the Stripe payment app, pay by phone, or have us send a PayPal invoice. This is an ongoing bug in the Woocommerce system, and the geeks are supposedly working on fixing it.
When payments fail to go through, items do not get subtracted from the inventory. Because we ship orders in the sequence received even when payment is problematic due to no fault of the customer, items and may end up being out of stock for subsequent orders even when they are listed as being in stock. If this happens, we will contact you to arrange for a substitution or refund. Many items, especially rare species that we grow from flask, are in short supply, sell out quickly, and are not possible to restock. We apologize for items occasionally being sold out, but hope that the payments and inventory system will soon work as intended.