We have had some employee turnover, which may have resulted in delays and/or plants being out of stock. We are now somewhat stabilized, and our shipping policies and procedures are as follows:

Please do not expect same-day or next-day shipping. We try to ship in a timely way, but we are a small business and constrained by the volume of orders and the availability of help with shipping tasks.

After you place your order, you should receive an automatic notification that it has been received. If you do not, it may be because you gave us the wrong e-mail address or because your e-mail is set up to block or spam automatically-generated messages.

When your order is filled and shipped, you should receive two separate automatically generated messages. One will be a “completed” notice from The other will be a USPS tracking number from Ellen Covey/ It may take up to 24 hours for the tracking number to be sent. Please be patient.

We usually ship plants on Tuesdays to arrive by the end of the week, and on Fridays or Saturdays to arrive by the beginning of the following week. There may be exceptions, but this schedule is typical.