Please be aware that if you place an order between now and April 24, there may be a delay of 7-10 days before it ships. We will be traveling to Portland Oregon for the Oregon Orchid Show April 21-22, so no orders will ship during that time. Once we return to Seattle, all orders will ship in the sequence received.
We will be a vendor at the Oregon Orchid Show in Portland next month. It will take place at the Aquinas Hall (formerly known as the Ambridge Event Center), 340 NE Clackamas St, Portland, OR 97232. Hours are 10:00 AM to 5:00 PM on both Saturday, April 21, and Sunday, April 22. We look forward to seeing those of you in the Oregon area at the show!
I thought that if I specified shipping class as “all products in cart” the USPS look-up table app would work correctly. However, it is still giving ridiculously high totals, presumably because it is calculating shipping on each item separately. This is a terrible bug in the woocommerce platform, and I will try to work with them again to fix it. In the meantime, there is a flat-rate shipping option based on average cost of USPS priority mail to your zone, for an average size order. If you only order one item, the calculated price may be less, so I’m including this option.
During the unusual cold spell throughout much of the US, we have received a number of questions about winter shipping. Please rest assured that we will take every precaution to ensure that your plants reach you in good condition. We always check the 10-day weather forecast for our area, your area, and likely transit points in between before shipping plants. If the predicted lows at any point, at any time, are below 26 F, we will delay shipping until the weather warms up. We ship by USPS Priority Mail, which, under normal conditions, should arrive within 1-3 days. We include a 72-hour heat pack at no extra charge. We want your plants to be healthy when you get them, not frozen!
After more than a decade of using the old, clunky website, it’s time for a major upgrade. The new platform will provide a more modern look, a lot more efficient functionality, and some nice new features for our customers. Some of these features are secure checkout, electronic gift certificates that function seamlessly, a customer rewards program so that you can earn “Orchid Bucks” on all your orders. They are cumulative, so you can let them add up or spend them for a discount on each subsequent order.
I’ve been working on this website for quite a while now, and it seems ready to go live, but as with any new software package, there are bound to be some bugs. For that reason we will be offering a 10% discount on all orders placed over the next month using code NEWSTART. If you have problems with anything, or just want to make helpful suggestions, please let us know. Your feedback will help improve the website.