We had almost a month of snow and extreme cold, during which time we could not ship. Spring finally seems to be here, with nice warm(er), sunny weather, and we are slowly catching up on the massive backlog of orders that we had to get out. We lost a few plants due to the cold, so have had to make substitutions or issue refunds for plants that were out of stock. This process has thrown inventory off, but we hope that over the next few weeks it will be possible to get back on track and minimize disruptions. Thank you for your patience during the worst of the winter.
All too often customers will write to us saying that the shipping address on their order is incorrect. When you place an order, please double-check to make sure your shipping address is correct and complete. This is especially important if your shipping address and billing address are different or if you are having your package shipped to a third party. We cannot be responsible for incorrect or incomplete addresses entered on orders.
If you move, it is always a good idea to complete a change of address form at the post office so that they can forward any mail you receive at your old address.
Occasionally a customer still gets a cancellation or “time-out” notice when using the PayPal checkout app. When this happens, the options are to use the Stripe payment app, pay by phone, or have us send a PayPal invoice. This is an ongoing bug in the Woocommerce system, and the geeks are supposedly working on fixing it.
When payments fail to go through, items do not get subtracted from the inventory. Because we ship orders in the sequence received even when payment is problematic due to no fault of the customer, items and may end up being out of stock for subsequent orders even when they are listed as being in stock. If this happens, we will contact you to arrange for a substitution or refund. Many items, especially rare species that we grow from flask, are in short supply, sell out quickly, and are not possible to restock. We apologize for items occasionally being sold out, but hope that the payments and inventory system will soon work as intended.