There is an ongoing serious problem with the Woocommerce checkout and payment system. Most orders are not being paid and appear as canceled. If this happens to you, please call us at 206-229-7919. We can run your card manually or send a PayPal invoice.
We apologize for the inconvenience – the problem with Woocommerce is beyond our control, but we are working behind the scenes to come up with a solution.
The e-commerce system that we use was recently updated, and it seems that some customers’ payments are being dropped and their orders canceled. We are working on eliminating this bug, but if it happens to you, you can always provide a card number by phone and we can run it manually. Some items sell out quickly and we don’t want you to miss out on a plant because of a bug in the system.
Another update is the renovations that are going on in our workspace. One deck has been rebuilt and the rotted wood under one of our workspaces has been replaced. We should finish the floor in that space by next week and slowly get back to normal. In the meantime, here is Michael, preparing orders at the “mobile workstation”, set up outdoors.
I thought that if I specified shipping class as “all products in cart” the USPS look-up table app would work correctly. However, it is still giving ridiculously high totals, presumably because it is calculating shipping on each item separately. This is a terrible bug in the woocommerce platform, and I will try to work with them again to fix it. In the meantime, there is a flat-rate shipping option based on average cost of USPS priority mail to your zone, for an average size order. If you only order one item, the calculated price may be less, so I’m including this option.
After more than a decade of using the old, clunky website, it’s time for a major upgrade. The new platform will provide a more modern look, a lot more efficient functionality, and some nice new features for our customers. Some of these features are secure checkout, electronic gift certificates that function seamlessly, a customer rewards program so that you can earn “Orchid Bucks” on all your orders. They are cumulative, so you can let them add up or spend them for a discount on each subsequent order.
I’ve been working on this website for quite a while now, and it seems ready to go live, but as with any new software package, there are bound to be some bugs. For that reason we will be offering a 10% discount on all orders placed over the next month using code NEWSTART. If you have problems with anything, or just want to make helpful suggestions, please let us know. Your feedback will help improve the website.