Payment issues persist for some customers

Occasionally a customer still gets a cancellation or “time-out” notice when using the PayPal checkout app. When this happens, the options are to use the Stripe payment app, pay by phone, or have us send a PayPal invoice. This is an ongoing bug in the Woocommerce system, and the geeks are supposedly working on fixing it.

When payments fail to go through, items do not get subtracted from the inventory. Because we ship orders in the sequence received even when payment is problematic due to no fault of the customer, items and may end up being out of stock for subsequent orders even when they are listed as being in stock. If this happens, we will contact you to arrange for a substitution or refund. Many items, especially rare species that we grow from flask, are in short supply, sell out quickly, and are not possible to restock. We apologize for items occasionally being sold out, but hope that the payments and inventory system will soon work as intended.

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